I Hate Dell

These are some of the stupidest people on the planet. This is a log with a tech support agent. Obviously tier 1.

Dell: “Thank you for contacting Dell Technical support. My name is **** and my rep ID number is ******. How may I help you today?”
Chris Dantes: “Can you look up my repair history for my Mini9”
Dell: “Hello Chris.”
Dell: “How are you doing today?”
Chris Dantes: “I am fine.”
Chris Dantes: “Do you have my repair history up?”
Dell: “I will surely assist you with this issue.”
Dell: “Please give me 2-3 minutes while I review your system/case details. Just in case if this issue requires further follow up. May I know your alternate number and Best time to reach ?”
Chris Dantes: “206-***-**** and Fridays or Saturdays.”
Dell: “Thank you for being connected.”
Dell: “Just to confirm, the system you are using is I910 with windows UBUNTU as the Operating system. Is that correct?”
Chris Dantes: “Yes.”
Chris Dantes: “Though Ubuntu is Linux, not Windows.”
Dell: “I see that you the hard drive is not detected after you load windows?”
Dell: “Am I right?”
Chris Dantes: “That was the last problem. It has been resolved. Now I have a new issue.”
Chris Dantes: “Anyway, as you see, I have had to return this device twice due to faulty hardware. The battery is now dead, and I am unable to charge.”
Dell: “I Apologize for the inconvenience caused.”
Chris Dantes: “I do not intend to ship this device to you yet again. So please, mail me a new battery and a new charger. I will return any faulty equipment and anything I don’t need.”
Dell: “Could you please provide me with a detailed description of the issue? This would help me assist you better.”
Chris Dantes: “Uh. The battery is dead and will not charge.”
Dell: “Did you check with another adapter?”
Chris Dantes: “No, but if you mail me one with the new battery, I will be able to confirm the diagnosis.”
Dell: “Sure.”
Dell: “How ever just to confirm , Does the system get power on using the Adapter?”
Chris Dantes: “No.”
Chris Dantes: “It no longer turns on, even on A/C power”
Dell: “Chris the issue seems to be with the system motherboard.”
Dell: “Replacing the battery would not fix the issue .”
Chris Dantes: “Seriously? Again?”
Dell: “we would need to replace the system motherboard again.”
Chris Dantes: “How about this, I just mail it back to you, you refund whatever is left on it, and I just buy a better built computer?”
Dell: “I understand how inconvenient this must be for you; I would do my best to resolve the problem that you are experiencing.”
Dell: “As a hardware technician , I can only fix the issue for you.”
Dell: “If you wish to check for refund , You can contact our customer care department.”
Chris Dantes: “My issue is not with you personally, trust me. I have a dell from 2003 that has worked flawlessly. This mini 9, however is a piece of shit.”
Chris Dantes: “Can you just mail a new MB to me?”
Chris Dantes: “I have done enough computer builds to handle it.”
Dell: “Chris,I motherboard need service technician to replace it.”
Chris Dantes: “Lame. Ok. Can you at least waive the shipping fees, as this is the 3rd time I will have sent it to you.”
Dell: “I would suggest you to send the system back to Dell, I will ensure complete issue is fixed and you get good working system after repair.”
Dell: “This issue would be covered under warranty.”
Chris Dantes: “Which is what I have been told the last two times I have done this.”
Chris Dantes: “But not the shipping.”
Dell: “I will send you a prepaid empty box, You can put the system in the box and send the system back to Dell.”
…
Dell: “Just in case if our technician want to reformat your system hard drive , are you fine with it? How ever reformatting the hard drive would wipe out complete data on it.”
Chris Dantes: “Why would a new motherboard require a hard drive reformat?”